FAQ
MaidLuxe is a better way to keep your home clean.FAQ
MaidLuxe is a better way to keep your home clean.Why are some cleaning services less expensive than others?
What is your service area?
Are you insured and bonded?
Do you conduct background checks?
Yes, we conduct a background check on each prospective employee. Your peace of mind, safety and security is our first priority and we pride ourselves on hiring quality individuals with the utmost integrity.
How many cleaning technicians will there be assigned to my home?
Our cleaning technicians operate solo and service the same clients, meaning you have less traffic in your home and a higher level of familiarity and comfort with your designated cleaning technician. For our Luxe Deep Cleaning, Move In/Move Out Cleaning, or for much larger homes, we will send two or more technicians.
Will I have the same cleaning technician?
For our re-curring weekly and bi-weekly customers the same cleaning technician will be assigned to your home. In the rare instance your cleaning technician is not available on the day of your scheduled cleaning another highly qualified technician will be assigned to your home.
Should I tip my cleaning technician?
If I am not present at the time of cleaning how will you gain entry into my home?
What is your 100% guarantee policy?
Do you furnish your own supplies and equipment?
How and when do I pay for the service?
What about my pets?
What day and time will you be available to clean?
Do I have to sign a service contract?
No, you can cancel services at any time.
What is your cancellation policy?
We understand things happen, so we request 48-hour notice if you need to skip, reschedule or cancel your cleaning. We reserve your appointment just for you and need time to reassign your cleaning technician to another client to ensure he/she receives the schedule they depend on. If we receive less than 48-hours’ notice or we can’t access your home (i.e. key was not left out for the cleaning technician) you will be charged a cancellation fee of $50.